| Academic/social progress Bullying by other students Health/home life issues Homework issues Detentions/sanctions Parent consultation meetings Unfair/perceived unfair treatment of your child | Form Tutors are the first point of contact, then the Year Leader or Pastoral Assistants if the Year Leader is teaching. Year 7 & 8 – Mr K Kidby, Year Leader Year 9 – Mr S Snow, Year Leader Year 10-11 – Mrs K Daniels, Associate to SLT, Year Leader, SENCO & Designated Safeguarding Lead (DSL) Year 12-13 – Mrs S Hughes, Associate Vice Principal Pastoral Assistants Mrs J Ward, Mrs L Tarrier |
| Absence | The School Office, Attendance Officer |
| Subject specific issues | Heads of Department via the School Office or via direct email |
| Examination entries | Examinations Office, Mrs L Pye |
| Higher Education Information/Careers Lead | Mrs S Hughes, Associate Vice Principal |
| Parental Voice | |
| School trip queries | Relevant Head of Department/Trip Leader |
| Special Educational Needs | SENCO – Mrs K Daniels |
| Safeguarding & Child Protection | DSL – Mrs K Daniels, Deputy DSL – Mrs D Frost, Mrs S Hughes, & Dr S Parrott |
| Missing Property | Reception |
| Serious allegations about a member of staff | Mrs G Marshall, Mrs D Frost |
Whole School Pastoral Lead and Teaching & Learning – Mrs D Frost, Associate Principal
Overall Staff Lead and Curriculum & Data – Dr S Parrott, Associate Principal
Contact with the relevant member of staff may be by telephone, letter or email. We will always try to acknowledge your communication within 24 hours and respond as soon as possible thereafter.
We are confident that our current procedures are sufficient and that we can alleviate any concerns you may have. Please be aware, however, that comprehensive solutions often require adequate information to be gathered. This inevitably requires time to gather the necessary statements/paperwork. We would therefore try to dissuade parents from arriving at the school without an appointment as the person they wish to see may be unavailable or may not have the appropriate information to hand.
We would always hope that we would have the opportunity to resolve parental concerns. If, however, having followed each stage of our procedures, you are still not satisfied then please contact the Executive Principal in writing. A copy of Alpha Trust Concerns & Complaints Policy is available here:
At CCHSG, we welcome the involvement of parents and carers in promoting high equality education for our students. Parental Voice meetings are held several times a year to provide an opportunity to explore current educational issues and enable an exchange of ideas.
Parents and carers elect Parent Governors for the school’s Governing Board; these governors are then able to represent the parental perspective throughout the decision making process of the school.
A Weekly Bulletin is sent out to all parents via email with reminders and details of upcoming events.
The E-newsletter is published on our website at the end of every half term. This records and celebrates school
activities and the achievements of our student community.
Term dates, policies and other information are available on the website www.cchsg.com
It is always good to hear about our students’ achievements out of school. Items are often included in our E-newsletter. Please keep us informed via email to the relevant Year Leader.
The acknowledgement and celebration of success plays an important role in the motivation of both staff and students at any school. We are grateful for any positive feedback that you may have with regard to the work of all members of our school community (students, staff, PTFA and support services).
Feedback can take many forms:-
- A written letter of thanks (often posted on a staff notice board)
- An email (circulated electronically to relevant staff)
- A response in one of our parental surveys (seen by staff, governors and if appropriate, Student Voice)
- Oral feedback at events or Parent Consultation Evenings (passed on via staff briefing)
- Written feedback on yearly written reports